Founded in 1989, Laser Line Inc. has been a pivotal provider of printer and copier services in the Baltimore-DC region. The company was established by Will McFarland, who recognized a significant demand for a service provider that not only sold printer and copier products but also offered ongoing support and resources. Laser Line emphasizes building long-term partnerships with clients by thoroughly understanding their individual business requirements and devising customized, cost-effective solutions designed to enhance productivity. With a range of services from equipment installation to remote monitoring and preventative maintenance, Laser Line ensures that their clients' printing needs are expertly managed, freeing them to focus on their core business objectives.
Laser Line prides itself on maintaining an exceptional standard of customer service, allowing companies to feel as though they have a dedicated technician on staff without the associated payroll costs. Their preventative maintenance program and controlled inventory solutions help eliminate excess supplies and unexpected downtimes, leading to significant cost savings for businesses. Their service commitment extends to quick response times, often resolving issues on the same day, which contributes to high user satisfaction.
The company caters to a diverse clientele, ranging from small businesses to large Fortune 100 companies, showcasing their expertise in managing printer fleets efficiently. Besides servicing leading brands like HP, Brother, Xerox, and Sharp, Laser Line also offers managed IT services, print management solutions, machine purchasing options, and recycling programs, making it a one-stop shop for document output needs. Their systematic, collaborative approach ensures that clients are equipped with the right technology and support to maximize their productivity and operational efficiency.
