Huntsville Utilities (HU) is a public utility based in Huntsville, Alabama, dedicated to serving its community by providing essential services such as electricity, water, and natural gas. Operating as a government-owned entity, Huntsville Utilities is committed to prioritizing the needs of its customers over shareholder profits, which allows it to offer competitive rates and exceptional service. With over 200,000 electric customers, 100,000 water customers, and 56,000 natural gas customers in Huntsville and Madison County, HU stands as the 17th largest publicly-owned utility service in the United States.
The core mission of Huntsville Utilities revolves around ethical stewardship of community resources, fostering strong relationships with customers and employees, and a continual pursuit of improvement. With a workforce of 820 employees, the utility ensures operational efficiency while promoting safety and awareness in community engagement. Additionally, Huntsville Utilities operates an extensive fiber optic network that enables high-speed internet services in partnership with providers like Google Fiber.
Historically, Huntsville Utilities has evolved significantly since its inception, starting with the establishment of the Huntsville Waterworks in 1805, which was Alabama's first public water system. Over the years, HU has expanded and modernized its services in tandem with the needs of the growing population and technological advancements. The utility's commitment to sustainability and innovation is exemplified through various programs focused on energy efficiency, community resource management, and regulatory compliance. With a focus on continuous improvement and a customer-centric approach, Huntsville Utilities continues to enhance its capabilities, ensuring a thriving and dynamic community.
