Founded in 1980 by Bob and Dana Townsend, Custom Services has established itself as one of the premier providers of heating, air conditioning, and plumbing services in Oklahoma. Initially focused on installing AC systems in newly constructed homes, the company adapted during the mid-80s housing market downturn by pivoting towards servicing those systems. This strategic shift not only solidified the company’s reputation but also fostered strong relationships with its clients, underpinned by a commitment to quality service and community involvement.
Over the years, Custom Services has grown into a reliable resource for both residential and commercial clients, offering a wide range of solutions, including air conditioning repairs, heating system maintenance, plumbing services, and indoor air quality improvements. The company prides itself on employing a highly-trained staff who are dedicated to providing exceptional service at competitive prices, ensuring customer satisfaction at every step.
Custom Services operates with a philosophy of continuous improvement, leveraging best practices in people management that fosters a positive work culture. This nurturing environment has allowed the company to build a team of professionals who are not only skilled but also deeply committed to the community they serve.
Active in local initiatives, Custom Services strives to give back to Broken Arrow and surrounding areas, reinforcing its role as a community partner. The Townsends, alongside their children and the Custom Services team, continuously work on bettering the local environment, embodying the spirit of service that their business was built upon. As a result, Custom Services remains a trusted name in the HVAC and plumbing industry while encouraging community growth and support.
