Custom Assured Mechanical, Inc. is a family-owned and operated business specializing in the sale, installation, and service of heating and air conditioning systems. Established in 1998, the company has built a reputation for providing tailored HVAC solutions to meet the diverse needs of residential, commercial, and new construction clients. Location-wise, Custom Assured is based on Independence Drive in Fort Wayne, Indiana, and combines extensive industry experience with personalized customer service.
Rod, the founder, started his career in the HVAC trade over 35 years ago, advancing from entry-level tasks to leadership roles. His active involvement in all aspects of operations—from sales to installation and job scheduling—ensures that customers receive both expert service and support. Alongside Rod is his spouse Kim, who manages office operations, including scheduling, billing, and payroll, supported by their son Casey, who has taken on significant responsibilities in the service department, ensuring a smooth customer experience.
The team at Custom Assured boasts over 175 years of combined HVAC experience, including skilled technicians and apprentices committed to delivering quality work. Their worldwide experience equips them to handle a range of HVAC needs, promising prompt, professional, and personal service.
The company's mission is centered around customer satisfaction, encapsulated in their promise: "We earn our customers for a lifetime, not just a single job." This dedication to quality service is evident in their approach, which emphasizes customer relationships and repeat business, setting them apart in a competitive industry. Custom Assured Mechanical is a testament to the value of expertise, family involvement, and a commitment to customer care.
