Founded in Crofton, Maryland, Cheaper Than A Geek®️ (CTAG) emerged from a personal experience that exposed the flaws in IT service delivery. The founder's frustrating encounter with a local repair shop, where he was treated condescendingly and charged exorbitantly for a minor issue, sparked the idea for a company focused on exceptional customer service. CTAG was conceived to bridge the gap in the IT support industry, prioritizing customer needs above profit motives.
Over the years, CTAG has operated on the philosophy that a straightforward, customer-first approach would lead to loyalty and success. This strategy has paid off, as evidenced by the company's impressive client retention rates and numerous customer service accolades—more than any other IT provider in Maryland. Today, CTAG serves over 6,500 happy clients and has successfully completed nearly 19,000 projects, adopting innovative solutions to keep technology running smoothly for both small businesses and individual customers.
CTAG distinguishes itself with its commitment to responsive service, ensuring that all calls are answered by a live representative in an average of just 18 seconds. The company offers a range of services including cybersecurity solutions, residential support for PC and Mac users, and IT services for small businesses that may not require a full-time IT department. Their approach is marked by transparency, simplicity, and dedicated follow-up with clients to guarantee satisfaction.
The mission of Cheaper Than A Geek is clear: to revolutionize the managed IT provider sector by focusing on small business needs with enterprise-quality IT continuity and security services, thereby maximizing uptime while minimizing threats. As the company continues to grow, its commitment to high-quality service and customer satisfaction remains unwavering. Cheaper Than A Geek is not just an IT provider but a partner in fostering technological success for its diverse clientele.
